Product Complaints – Is It Really That Bad? Finding The Right Approach

Presented by Yarismar Fernández-Alicea, Quality Assurance Specialist, Amgen PR Top Reasons to Attend:• Identify different approaches when handling product complaints• Understand the concept of product complaints as an improvement guidance• How to increase efficiency while decrease complexity – The “Discipline of Coming Back to the Basics”• Understand the advantages of standardization when handling product complaints• […]