Category: Product Complaints & Adverse Events

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Product Complaints – Is It Really That Bad? Finding The Right Approach

Presented by Yarismar Fernández-Alicea, Quality Assurance Specialist, Amgen PR Top Reasons to Attend:• Identify different approaches when handling product complaints• Understand the concept of product complaints as an improvement guidance• How to increase efficiency while decrease complexity – The “Discipline of Coming Back to the Basics”• Understand the advantages of standardization when handling product complaints• […]

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Creating an Effective Complaint Handling System

Presented by Kimberly Wallbank, Principal Consultant, Quality Systems Services, LLC Top Reasons to Attend:• Understand the importance of an effective complaint handling system• Define the key aspects of a complaint handling system• Acting on complaints – how to investigate• Understand the importance of tracking and trending complaints• How to process the investigational findings in a […]

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